Whole of System Warranty

Fair Value Solar backs all its systems with “Whole of System” warranty for 5 years independent from and
in addition to the Product warranties provided by the component manufacturers.

What it covers:

If your system suffers a fault or defect in the first five years of operation and this fault or defect is in relation to the products supplied or the installation workmanship, then Fair Value Solar will rectify your system at no cost to you. Fair Value Solar will repair any such default or defect notified to us within the warranty period, including by replacing all or part of the system where necessary, within a reasonable timeframe at no cost to you.

Conditions and what’s not covered:

• Damage or defect is not notified to us within the Warranty Period.
• Faults or defect is a result of something done by you or someone else, and not by us or our contractors; or something beyond human control that occurred after installation e.g. an extreme weather event.
• Fault or defect is a result of the System being misused, abused, neglected or damaged after installation.
• Fault or defect is a result of the System being maintained other than in accordance with the Maintenance Documents.
• Fault or defect caused by the System being repaired, modified, reinstalled or repositioned by anyone other than a service technician approved by us in writing.
• Damage caused to the system by natural events. We recommend that you have your solar system covered under a home insurance policy to cover such events.
• Items that are visual in nature or do not affect the performance of the system.
• Faults or damage caused by the electricity grid.

What happens after 5 years:

If there is any fault or defect after 5 years from the day of installation, you can still rely on the product warranties provided by component manufacturers supplied with the system. We will provide reasonable assistance to you in making any warranty claim against the manufacturer of the System. Product warranty documents are available at www.fairvaluesolar.com.au